About this course
This two-hour training is for professionals who need to stay clear, firm and connected—unscripted.
Effective communication is rarely about pushing harder or softening your message.
It’s about using both sharp and gentle skills in the right moment:
clarity without aggression, connection without concession.
This training develops the mindset and micro-techniques needed to navigate difficult conversations confidently—even when you cannot rely on scripts or perfect preparation.
You learn how to use structure, language and presence to guide discussions, read emotional cues early, and keep conversations productive under pressure.
What You’ll Learn
- Sharp skills: clear positioning, controlled assertiveness, boundaries that hold
- Gentle skills: tactical empathy, pacing, emotional calibration, relational stability
- How to read tone, silence and resistance
- How to disagree or challenge without escalating
- How to redirect conversations that drift off-course
- How to stay composed and credible in unscripted moments
Training Flow (2 Hours)
- Sharp & Gentle: the two pillars of effective influence
- Reading behaviour and intention
- Sharp communication without force
- Gentle techniques that stabilise the room
- Unscripted practice: push, pause, pivot
- Implementation in upcoming conversations Outcome
You’ll leave able to speak clearly, hold your ground, and strengthen relationships at the same time.
Sharp enough to be taken seriously.
Gentle enough to be heard.
Master the balance.
Communicate with impact.
Join the training.
